Returns & Exchanges
Due to the perishable nature of our products, Evil Genius Beer Co. cannot accept returns on beverage items, however, we are committed to ensuring you enjoy every sip. If your order arrives damaged or incorrect, please reach out to our team within 14 days of receipt for a replacement or store credit.
Document the Issue
Take clear photos of any damaged packaging, broken seals, or incorrect labels immediately upon delivery to help us process your claim.
Contact the Lab
Email our support team with your order number and the photos of the issue to initiate a review of your shipment.
Await Verification
Our quality control team will evaluate your request within 48 hours to confirm the error or damage meets our replacement criteria.
Receive Resolution
Once approved, we will ship out a fresh replacement at no cost to you or issue a digital gift card for the value of the affected goods.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing